Shipping Policy

Overview

At SJW Organizers, we strive to ensure smooth and timely delivery of your orders. However, if a customer provides an incorrect or incomplete shipping address, it can lead to delays or failed deliveries. To maintain transparency and provide clear guidelines, we’ve outlined our policy below.

Customer Responsibility

  1. Accurate Address Entry: Customers are responsible for entering their shipping address correctly during checkout. This includes verifying the recipient’s name, street address, city, state/province, postal code, and any additional details (such as apartment numbers). Any packages sent to incorrect addresses specifies by the customer is the customers responsibility,

  2. Review Before Confirming: Before finalizing an order, customers should carefully review the shipping address. Any errors or typos may result in delivery issues.

Our Approach

  1. Address Validation: We use address validation tools to verify addresses provided by customers. If an address appears incomplete or incorrect, we may reach out to the customer for clarification.

  2. Failed Deliveries: If a package is returned to us due to an incorrect address, we will notify the customer. In such cases:
    • Reshipment: We can reship the order to the corrected address once the customer provides accurate information.
    • Refund: Customers can choose to receive a refund for the purchase price of the item(s) minus the cost of shipping.
    • Additional Charges: Customers will be responsible for any additional shipping charges incurred due to the incorrect address.
  4. Refunds and Replacements: If the package cannot be delivered or is lost due to an incorrect address, we will assess the situation on a case-by-case basis. Refunds or replacements will be considered based on the circumstances.

How Customers Can Help

To avoid shipping delays or complications:

  • Double-check the address details before placing an order.
  • Update your address promptly if you move or make changes.

Contact Us

If you have any questions or need assistance, please reach out to our customer support team at sales@sjworganizers.com

 

Shipping and Lead Times

 

We try our best to keep our best sellers in stock, But with our growing product line of organizers and new colour options a lot of orders are made to order. Average fulfillment is 3-5 business days, some orders require 7 business days. All orders are shipped via Canada Post/ USPS with Tracking. We ship world wide from Canada. Delivery Times to the USA can take 5 - 10 business days. International shipping can take 10 - 20 business days.

Remember, accurate address information ensures a seamless shopping experience. We appreciate your cooperation in maintaining correct shipping details. 📦🌐